Contact Glow Glam XO
Help a girl out.
I have a question regarding my order, who do i contact?
Please pop your order number and query into an email and send it to firstname.lastname@example.org a member of our team will get back to you as soon as possible.
I am a blogger and would love to collaborate with GlowGlamXO
we’re always on the hunt for new bloggers to work with. please pop your full name and a link to your blog to email@example.com. Please keep in mind the high volume of queries we receive from bloggers means that we will only be in contact if there is an opportunity to collaborate with you
What is your complaints procedure?
most of our customers have a great experience when shopping with glowglamxo. however, we know that there may be occasions where things can go wrong and you may wish to make a complaint.
we want to make this as simple and easy for you as possible and address your experience in a timely manner. we’ll always try our best to resolve complaints within 14 days of receipt. there may be occasions when this is exceeded, however we’ll continue to keep you updated on progress.
to make a complaint, please write down all the details send this information by email to our complaints team.
please include as much detail as you can, and include where possible:
- your contact details
- your order number
- the time and date of the incident
- names of parties involved
- details of the event
once your complaint is received, one of our dedicated team will be assigned to your case and investigate this for you. they will then liaise with you directly to resolve your complaint.