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FAQ - Glow Glam XO

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

 Orders can take approximately 2-3 business days - (weekends and Public Holidays are not included).

WHAT PAYMENT METHODS DOES GLOW GLAM ACCEPT?

We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • After pay
  • .
WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?

If you haven’t heard from us after placing an order something may have went wrong during your checkout process so please contact us at info@glowglamxo.com.

WHAT IF I HAVEN’T RECEIVED A SHIPPING CONFIRMATION EMAIL?

As soon as your order ships, you’ll get an email confirmation. For any further questions or information on shipping please email info@glowglamxo.com and we will answer any queries you may have.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We ship orders Monday – Friday during office hours only and we don’t operate on public holidays. We always aim to post your order as quickly as possible.

This is between 2-3 business days unless we have in demand release which can take up to 7-10 business days before shipping.

United states: We now are currently shipping with DHL ecommerce from our warehouse based Perth, Australia.

This will take 7-10 business days once your parcel reach Sydney the tracking number will be updated with a new tracking number with your local postal service.

Europe: We now are currently shipping with DHL ecommerce from our warehouse based Perth, Australia.

This will take 7-10 business days once your parcel reach Sydney the tracking number will be updated with a new tracking number with your local postal service.

Australia: We now are currently using DHL Express form our warehouse base in Perth, Australia. This will take 2-4 business days.

Packages may be taken over by Australia Post for Busy Metro Areas. Duties: Some countries may charge import duties or other random fees. Sorry, we have no control over this and it’s your responsibility to pay for any fees.

WHERE’S MY ORDER?

If you haven’t received your order or it seems to be taking longer than the breakdown above, please check your local post office!

Or contact us at info@glowglamxo.com we will be sure to look it up for you and let you know where it might be.

HOW CAN I TRACK MY ORDER?

You can track your order by clicking on the “Tracking” Link on the top of our Home Page.

Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).

Please allow 24-36 hours for your tracking information to be updated once dispatched.

WHAT SHIPPING METHOD IS USED?

Free Shipping –We ship our packages via DHL. Once the package arrives at the Country of Destination it will be handed over to the Local Postal Service for Delivery.

No Signature is Required DHL Express International Will Deliver the package.

No Signature is required DHL Domestic – DHL will deliver the package unless in a busy Metro Area- Then it will be Forwarded over to Australia Post for Delivery. Signature is required.

I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

Should you not receive your package, please contact our team at info@glowglamxo.com to assist you in locating your order. .

MY ORDER SAYS DELIVERED AND I HAVEN'T RECEIVED IT WHAT DO I DO?

Unfortunately, we have no control over this situation, your best option would be to contact your local postal delivery to fix the situation, once the parcel has left our distribution center we have no physical control of where the parcel goes.

If your parcel goes missing after Delivery, we are not responsible for replacing or refunding your order.

HOW OFTEN DO YOU RESTOCK?

We usually restock various styles on a weekly basis. There are no guarantees that an item will be restocked.

YOUR RETURN POLICY SAYS 7 DAYS, BUT IS THAT FROM THE DATE I PLACE MY ORDER OR FROM THE DAY I RECEIVE MY PACKAGE?

The 7-day period begins from the date of delivery (the day you receive your package).

You need to download the Returns Request Form and notify us via email of your return.

HOW CAN I CONTACT GLOW GLAM CUSTOMER SERVICE?

Email us! We love hearing from our customers!

Our Customer Service Team is available to answer any questions and inquiries you may have via email Monday-Friday (8am-5pm) AWST.

Please allow up to 48 hours (not including weekends or Public Holidays) for a response.

Emailing about an Order – Please included Order Number (if available), First and Last Name provided to place order, and email address used to place order.

Emailing about a Return - Please include Tracking Number for return package, Order Number, First and Last Name and Email Address used to place order.

ARE ORDERS PLACED WITH A DISCOUNT CODE CONSIDERED FINAL SALE?

Yes, at this time, any order or item placed with a Discount Code upon checkout will be Final Sale.

I NEED TO CANCEL MY ORDER, WHAT DO I DO?

Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.

WHAT IS YOUR RETURN POLICY?

Please choose carefully because we will not accept returns if you change your mind. If you receive anything faulty please contact us at info@glowglamxo.com straight away with an image, we will be sure to fix this for you considering this is a fault! 

Sorry though any wear and tear or personal damage will not be covered.

CAN I MAKE AN EXCHANGE?

 

FREE EXCHANGES FOR 30 DAYS 

You can return any item for a store credit within 30days of purchase if the item is unused with the original tags still attached; and in the original packaging which must be in the original condition. We'll even pay for the return delivery!*
Simply email us at info@glowglamxo.com to return an item for store credit.
Print off the label and stick it on the postal box. Then drop it off at your local postal service.
* Glow Glam XO will cover cost of return delivery for all customers in United States and Australia

Last Updated: 05/ 12/ 2016

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